A customer monitoring center for Equatorial Energia, the third largest energy company in Brazil. It gives the business a live view of every customer and the predictability to act before problems grow.
Delfos tracks everything that happens with the customer. It brings scattered operational signals into one system and gives business teams a clear picture of what is going on, with the predictability to anticipate situations instead of just reacting to them.
The platform launched in 2025 and is still growing. I have been on it since day zero.
I joined at conception and led the design team throughout. In practice, that meant:
Problems that used to drag across departments now get resolved faster, in a more organized and assertive way. That holds for the teams inside the company and for the millions of customers on the other side.